Forward Thinking Revenue Growth with AI-Driven Call Centres in 2025 – A Case Study Introduction:Every missed call in a fast-paced business environment translates to a lost opportunity. Whether it’s a busy restaurant, a bustling property management office, or a multi-industry front desk, manual call handling is expensive, inefficient, and inconsistent. Today, advanced AI-powered voice agents […]
Voice AI in Action: How Industries Are Being Transformed Voice technology is not just changing how we use our devices—its advent and relevance are reshaping entire industries. In my previous article (here), I introduced the concept of Voice AI, and we also explored a couple of technologies that enable Voice AI in the home, on […]
Voice technology has come a long way, evolving from basic command-based systems to sophisticated conversational AI agents that feel almost human. The journey from early voice assistants like Siri in 2011 to today’s generative AI-powered systems is as transformative as the leap from flip phones to smartphones. Early iterations could handle simple tasks like setting […]
Tools of the Trade: Enterprise Platforms for Developing AI Agents As the journey in agentic AI and automation progresses, we are beginning to see platforms being tuned and enabled to support such features and solutions. In my previous article (here), I gave an introduction into the concept of AI Agents and Automation. We also did […]
Over the past few years, automation technology has grown at an accelerated pace, and today we are witnessing a pivotal moment in the evolution of work. Initially, companies relied on Robotic Process Automation (RPA) to handle simple, repetitive tasks like data entry and invoice processing. RPA acted like a basic robot, following a fixed set […]